2208 LISTENING SKILLS - BUSINESS COMMUNICATION 1 / 45 1.Listening is _________ . Visual Audio Both None 2 / 45 2.Fully Physical, Mentally, Emotionally, Psychologically presentation is called ____________ Active Discriminative Biased None of these 3 / 45 3. ____________ is a ability to accurately receive and interpret message Hearing Listening Communication None of these 4 / 45 4.________ is the sound that we hear and enter our ears Hearing Listening Communication None of these 5 / 45 5. Use of those sounds which as sound/sights to make a sense of them is Listening ___________ Comprehensive Content Informative All of these 6 / 45 6.Judging the speaker what helps he/she said is ________ listening. Evaluative Appreciative Critical Both(a) and (c) 7 / 45 7.When we appreciate the speaker it gives him _________ motivation Positive Negative Both None 8 / 45 8.When we react according to nature and behaviour it is called __________ Sympathetic Empathetic Evaluation None of these 9 / 45 9.Listener focuses on content and manner in which they participate ___________ Active Passive None listener Evaluative 10 / 45 10. We need logic to understand the content ________ listener None listener Active Passive Evaluative 11 / 45 11.Barriers to active listener are ____________ Partial Listening Inadequate long base Both None of these 12 / 45 12. Lack of interest, prevents on to pay complete attention is called __________ Disinterestedness Diffidence Intolerance All of these 13 / 45 13.Principles of effective listening are __________ Stop talking and be patient Put speaker at ease- Avoid distraction Listen for ideas-Avoid personal prejudice All of these 14 / 45 14.Preconcieved ideas or bias means __________ Interrupting Preoccupation Open minded ideas None of these 15 / 45 15. _______ barrier is not Listening barrier Physical Linguist Written All of these 16 / 45 16. Listening is ________ part of communication Encoding Communicating Receiving Sending 17 / 45 17.Concentrate, Avoid distraction, Try to prepare beforehand, etc are ____________ Ways to overcome barriers in listening Barriers in listening Barriers in communication None of these 18 / 45 18.In listening concentration requires __________ Capacity and practice Willingness and practice Practice and behaviour None of these 19 / 45 19.There is no difference between hearing and listening _________ True False 20 / 45 20.Lack of interest in the subject is a Barrier to Active listening _________ True False 21 / 45 21. Which of these is not a step in the listening process? To stop talking Receiving Misinterpreting Responding 22 / 45 22. Which of these should be avoided for effective listening? Pre-listening analysis Listening to structured talks Team listening Predicting 23 / 45 23. Which of these should be avoided in pre-listening analysis? Mental discipline Concentration Prejudices Patience 24 / 45 24. Which of these is based on effective listening? Note taking Notice writing Letter writing Predicting 25 / 45 25. Which of these is not a deterrent to the listening process? Lack of interest Ego Confidence Fear 26 / 45 Listening means to respond to advice or request. (a) True (b) False 27 / 45 Which of these is not a step in the listening process? (a) To stop talking (b) Receiving (c) Misinterpreting (d) Responding 28 / 45 Which of these is the first step in the listening process? (a) Stop talking (b) Receiving (c) Interpreting (d) Responding 29 / 45 Which of these is the third step in the listening process? (a) Stop talking (b) Interpreting (c) Responding (d) Receiving 30 / 45 __________ is the last step of the listening process. (a) Receiving (b) Interpreting (c) Responding (d) Stop talking 31 / 45 Hearing means perceiving with ears. (a) True (b) False 32 / 45 Which of these is not a type of listening? (a) Appreciative listening (b) Superficial listening (c) Focused listening (d) Musical listening 33 / 45 Which of these types of listening lacks depth? (a) Appreciative listening (b) Superficial listening (c) Focused listening (d) Evaluative listening 34 / 45 In which of these types of listening, does the listener feel grateful? (a) Superficial listening (b) Attentive listening (c) Appreciative listening (d) Evaluative listening 35 / 45 Which of these types of listening is followed by skilled listeners? (a) Focused listening (b) Evaluative listening (c) Attentive listening (d) Empathetic listening 36 / 45 In which of these, the listener puts himself in place of the speaker? (a) Focused listening (b) Evaluative listening (c) Attentive listening (d) Empathetic listening 37 / 45 A successful manager should be a trained listener. (a) True (b) False 38 / 45 Which of these should be avoided for effective listening? (a) Pre-listening analysis (b) Listening to structured talks (c) Team listening (d) Predicting 39 / 45 In which of these does the listener pick up special features of the speech? (a) Listening in conversational interaction (b) Listening to structured talks (c) Predicting (d) Team listening 40 / 45 A well organized talk is a __________ talk. (a) short (b) long (c) random (d) structured 41 / 45 Which of these should be avoided in pre-listening analysis? (a) Mental discipline (b) Concentration (c) Prejudices (d) Patience 42 / 45 Predicting is the technique to forecast what the speaker will say. (a) True (b) False 43 / 45 In which of these, should the listener be able to make connections between different segments of the speech? (a) Listening to structured talks (b) Links between parts of the speech (c) Team listening (d) Predicting 44 / 45 Which of these is based of effective listening? (a) Note taking (b) Notice writing (c) Letter writing (d) Predicting 45 / 45 Which of these should be avoided while note taking? (a) Concentration (b) Evaluation (c) Listening (d) Using phrases Your score is LinkedIn Facebook Twitter VKontakte